energycioinsights

Quantified Home: Taking a Big Data Approach to Customer Experience

Scott Burns, Head of Innovation & Customer Experience at Reliant, an NRG Company

Quantified Home: Taking a Big Data Approach to Customer Experience

At Reliant, we strive to provide our customers with an unmatched experience by keeping them powered, secured and connected at home, at work, and on the go.

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Smart Utilities and Sustainable Resources Management

John Neate, President, GLOBE Performance Solutions

Smart Utilities and Sustainable Resources Management

Technology developers, manufacturers, and entrepreneurs are creating productive solutions to optimize the efficient use of energy and resources.

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Cloud Computing for Advanced Power System Monitoring

Eugene Litvinov, Chief Technologist, ISO New England

Cloud Computing for Advanced Power System Monitoring

The rapid proliferation of new technologies is transforming how electricity is produced, delivered, and consumed.

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Distributed Energy Resource Connectivity: Closing the Communications Gaps

Dr. Gerald Gray, Program Manager, Information and Communication Technology, Electric Power Research Institute

Mark McGranaghan, VP, Integrated Grid, Electric Power Research Institute

Distributed Energy Resource Connectivity: Closing the Communications Gaps

There are several challenges confronting utility communication system architects and engineers as they design.

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Electric Utilities Start Joining the Club of Digital Businesses

Dr. Dirk E. Mahling, VP, Technology, Alliant Energy [NYSE: LNT]

Electric Utilities Start Joining the Club of Digital Businesses

The electric power grid is the largest machine mankind has conceived and built to date. Worldwide, it delivers $400 billion of electricity every year to homes and businesses via 7 million miles of power lines.

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Internet Technology's Pivotal Role in Innovating the Oil and Gas Industry

Hob Hairston, SVP of Business Technology, Mansfield Oil Company

Internet Technology's Pivotal Role in Innovating the Oil and Gas Industry

As a technology professional for the last two decades within the energy sector, I have seen many industry changes related to the use of technology.

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A New Paradigm in Electric Industry

Nancy Bui-Thompson, VP, SMUD Board of Directors, Sacramento Municipal Utility District

A New Paradigm in Electric Industry

The electric industry is rapidly changing. Across the country key stakeholders and regulators are grappling with what the future holds: how and when transformation will occur.

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Benefits of Solar Photovoltaic Generation in Modern Grid

Soonwook Hong, Engineering Fellow, Yaskawa-Solecectria Solar

Benefits of Solar Photovoltaic Generation in Modern Grid

When I joined the solar industry in 2010, the solar photovoltaic (PV) generation installed capacity was just 4 percent of the total generation installed that year.

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Why Taming IoT Devices is the Next Challenge for Cybersecurity?

Carl Herberger, VP of security solutions, Radware

Why Taming IoT Devices is the Next Challenge for Cybersecurity?

​If the number of new vulnerabilities in IoT devices were represented by raindrops, today there would be flood warnings across the nation.

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How Virtual Assistants Introduced a Smart and Easy Self-Service Channel

Renee Castillo, Senior Director of Customer Strategy, Salt River Project

How Virtual Assistants Introduced a Smart and Easy Self-Service Channel

​Every year SRP’s Customer Services team fields millions of calls in our award-winning call center. We wanted to make a big leap by replacing our old interactive voice response system.

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